Telecommuting: 5 tips for a productive day

High speed internet, smart phones, increasing gas prices, and our 24/7 society has lead to a gain in popularity in telecommuting over the last few years.   Employees can now do everything at home that used to be required to be done in the office and some corporations have implemented an official telecommuting policy.

Telecommuting is a huge benefit to many people.  Here are five tips to ensure you have a productive day.

1. It's a work day.  If you haven't done a lot of telecommuting before, it can be very tempting to catch up on daytime tv, housework, or run errants while you should be working.  While it is perfectly acceptable to throw in a load of laundry, resist the urge to begin spring cleaning.    
2. Settling in.  Ensure you have a good place to setup shop.  It can be in a home office, at the kitchen table, or on your couch.  Just make sure you have an environment that is conducive to work.
3. Take a break.  Working from home can often be a constant barrage of emails and conference calls.  Ensure you leave time for a break for lunch, a walk, or squeeze in a workout. 
4. Staying connected.  When you aren't in the office, it is even more important that you remain in contact with those whom you work closely.  Don't be afraid to pick up the phone to clarify a question.  It's easy to hide behind email, but make an effort and remain engaged where it makes sense.
5. Don't ruin it for the rest of us.  Your company and your boss is entrusting you to be productive and almost have higher expectations of you to get more work done than if you were in the office.  Don't take advantage.

Cheryl Reynolds

College Girl to Working Girl

@CGirl2WGirl

#DestinationFridays: Extreme Day Trips

I love travel.  And I love the excuse to travel somewhere far, for a short period of time, even just a day.  I have been fortunate enough to work for an airline for the majority of my career and eligible for flight benefits, which allow airline employees to travel for drastically reduced prices.

Having access to the world at my finger tips, I have taken some pretty long day trips (24 hours or less).  Here are my top 3 day trips I have taken over the last 10 years.

Chicago to London
Departing Chicago on an early evening, overnight flight, puts you into London early morning the next day.  Hop on the Heathrow Express (it's expensive, but time is of the essence) and head into the city.  Stop by the National Gallery, do some shopping on Oxford Street, and stroll through Hyde Park before circling back to Buckingham Palace.   You have just enough time to for a quick lunch, a tacky souvenir, and head back to Heathrow for a mid afternoon departure.  You arrive back to Chicago late the same night.  Cheers!

Los Angles to Honolulu
Leaving LA early morning, you arrive in Hawaii mid morning and head straight to Waikiki.  Chill out on the beach and then stroll along Kalakaua Avenue and grab some lunch.  Get some shopping in at the International Market Place and then it's onto the Royal Hawaiian Hotel for a Mai Tai and to watch the sunset.  Have another Mai Tai along with a light dinner before heading back to the airport for your overnight flight back to LA.  Aloha!

Manchester to Rome
Time for an early morning departure from Manchester (or any Northern European city), arriving into Rome late morning.  Head to center of Rome, making stops at the Spanish Steps, Pantheon, and Trevi Fountain.  Stop for lunch at a cafe at one of Rome's many piazzas before hoping over to Vatican City.   Take in St. Peter's Square and marvel at the artistry inside the Basilica.  You have just enough time to grab a slice of pizza and head back to the airport before you evening departure back north.  Ciao!

When you should say "No" to a job offer

Well girlfriend, you made it.  You wrote a killer resume, dressed for success, and nailed your job interview.  Now it's the moment of truth: the offer.

I hope the offer you received is everything you ever wanted and more.  But in reality, it's probably far from life changing.  I have yet to receive an offer that knocked my socks off, but hopefully what you received is a starting point.  If however, the offer is just not hitting the mark and after trying your hand at negotiation, you aren't getting anywhere, when do you consider walking away?

1. You have a job.   It's so much easier to find a job when you have a job.  So if the offer you received is just not hitting the mark, no worries, you are already employed and are under no pressure to accept something you aren't 100% sure about.
2. Salary is missing the mark.  Assuming that you already have a job, and the salary on offer is still less than you were hoping for (10% or so), consider that this may not be the right opportunity for you.  Know what you want and what you are worth.  Of course if you don't have a job, you don't have the benefit of being so selective.  
3. The benefits aren't bountiful.  What are the non salary benefits like?  Flexible hours, working from home, 401k match, health insurance premiums, vacation/sick time?  These all play a part in the overall package.  Sometimes these can be enough to compensate when the salary is less than you expected, but other times not.  

In short, you want to head into your new job happy and content.  As this is usually the happiest you will be in the workplace, you might as well start off on the right foot.

Cheryl Reynolds

College Girl to Working Girl

@CGirl2WGirl

Supporting Charities at Work Without Going Broke

No matter where you work, it seems that there is always some sort of collection or fundraising taking place.  It could be a company wide initiative, employees banding together for a common goal, or an individual collecting funds for their kid's sports team.

The number of charity requests can become overwhelming.  However, with just a little bit of organization, you can contribute and make a real difference without leaving yourself short before payday.  Here's how.

Give what you can.  If you can afford to give a cash donation, do it.  Your co-worker who is fundraising will truly appreciate it and it may even enhance your relationship with your colleagues.

Donate your time.  One of the easiest ways to help contribute is by donating your time.  A bake sale is a low cost way to participate.  For a few dollars, you can make brownies or cupcakes, which in turn can be sold for 10 times your cost and used for donations.  Keep your eye out for when the ingredients go on sale at the supermarket, then you can have them on hand when needed.

Give items.  Another great way to contribute is through a food or clothing drive.  Often all that is required is to bring in some food from your cupboard (ensure it hasn't expired!) or some gently used coats or clothing.  It's a good way to clean out your closet without having to part with any cash.

Help organize.  It takes a lot of time and energy to fund raise.  Volunteer to help your colleagues with existing charity drives or find a cause that you are passionate about and start your own fundraiser.  Giving your time can often do more good than a cash donation.

Say no.  Just like in the 80s, it's ok to just say no.  When I was working my first job immediately after college, I had a lot of bills and not a lot of money.  I would have loved to donate to the variety of causes my co-workers were collecting for, but I really did not have the money.  I promised myself that once my situation improved, I would indeed begin to contribute once again.  I am fortunate that I am now in a position to help others.

Bottom line, if you can afford a small donation, do it.  But just because you don't have the cash, doesn't mean you can't contribute in other ways.

Cheryl Reynolds
College Girl to Working Girl
@CGirl2WGirl

#DestinationFridays: Booking a package vacation

This week on #DestinationFridays we'll discuss the pros and cons of booking that fabulous, hard earned #workinggirl vacation as part of a package versus booking the components individually.  

Booking a package vacation can often have many benefits, especially as to the price.  Depending on your preference, you could go with a destination specialist such as Apple Vacations for the Caribbean or Pleasant Holidays for Hawaii. Or you could book with one of the larger online travel agencies such as Expedia or Orbitz, which have a huge number of destination choices. 

Let's Get Booking

Money. Money. Money.  The main benefit of booking a package vacation is the travel company you book through will negotiate preferred rates for all components of the vacation.  Also, they are able to combine these pieces together and offer them to you for a lower price than you would have been able to get yourself if you booked each component individually.  You can often save anywhere between 10% to 30% or more depending on when you book your vacation.

This is not what I paid for.  Another benefit to booking a package vacation is protection.  I recently booked a vacation through Travelocity and when we arrived at the hotel, we discovered the property was overbooked.  After a few hours of waiting and shuffling around, they were able to find us a room that was scheduled for refurbishment.  It was far from ideal, but it was a holiday weekend, and we didn't have much choice.  On our return, I contacted Travelocity and they were able to help intervene with the hotel and provide some compensation.  Had we booked directly with the hotel, I know my request for a credit would have gone ignored.

Not so Fast...

Prepayment required. When you book a package vacation, you will need to pay for most or all of the associated costs in advance.  When you book directly on a hotel's website, you have the benefit of not paying until check-out. However, in order to take advantage of the lowest available rates, most hotels in popular vacation destinations are now requiring full prepayment.  

Being walked.  In the hotel business, being walked means a hotel will overbook and then walk you to a nearby hotel as they do not have any available rooms. The hotel will usually select those guests that paid the least amount (remember those preferred rates that your travel company was able to offer you as part of that great package?) to move to the new hotel.  Even if you book directly with the hotel, being walked is still a possibility but a lot less likely.

No points for you.  Finally, if you love to collect hotel points, you can forget topping up your balance if you book your branded hotel as part of a package.  You will earn points based on any miscellaneous charges spent once you arrive and, depending on your loyalty program, will get a night or stay credit but you won't receive points for the daily room rate.  

Ultimately, you need to decide what is most important to you.  If you are traveling to a destination that has a lot of independent hotels in a very traditional beach destination such as Mexico or the Caribbean, a package vacation is often the way to go.  If you are going somewhere in the US or to a city in Europe, consider booking direct.

Enjoy the sun girlfriend!

Cheryl Reynolds

College Girl to Working Girl

@CGirl2WGirl

Don't just survive...excel at any business lunch

A business lunch can be an odd situation for any #workinggirl.  Not quite a business meeting and certainly not a  leisurely meal with your co-workers, proper etiquette can often be a mystery at this type of meeting.  Here are a few tips, not just to survive, but to excel.

What to order.  This is not the time to experiment with a new dish.  Stick to what you know you like and unless you are at a fastfood restaurant, order something that you do not have to eat with your hands.  It makes conversation awkward and can get messy.  Go with a salad, soup, or a lunch size entree.  Avoid the fish tacos, burger, or sandwiches.

Know your objective.  Whether you are leading the business conversation or on the receiving end, it's important to know your purpose.  If you are making a pitch, you really aren't at lunch to eat, you are there to sell your idea, so put the fork down and focus on the conversation.  However, don't overwhelm the others where they feel they cannot eat while you talk.  You need to find the right balance.

Making it personal.  If this meeting was just all business, you probably would've met somewhere else.  So take the time to get to know or catch up with associates.  Ask them about their personal interests, their family (especially if they have kids, people love to talk about their kids), and what's going on with their company.

To drink or not to drink.  Having an alcoholic drink during the day can be a tricky one.  If you are leading the conversation, it's important to follow their lead.  The last thing you want to do is to make anyone feel uncomfortable, one way or the other.  When in doubt, skip the alcohol, but realize that if you are dining with those where culturally drinking during a business meeting is expected, not having a drink might also be offensive.  Of course if you do not drink at all, for whatever reason, you should absolutely refrain from any group pressure.


Thanks for the free lunch.  Like the saying goes, there is no such thing as a free lunch.  If someone offers to take you to lunch to discuss their product or service and you have zero interest, do not take the lunch. Leading someone on doesn't just apply in a personal relationship, it happens in a professional relationship too.

Cheryl Reynolds
College Girl to Working Girl
@CGirl2WGirl

Voice of the (Sophisticated) Customer - United and FlyerTalk

On March 3rd, the new United Airlines (combined as United and Continental) migrated all flight bookings stored in the old United Apollo reservation system to the Continental reservation system called SHARES.  This type of system 'cutover' is often described as performing a heart and lung transplant while the patient is running a marathon.  Having recently experienced this similar event late last year at another airline, I watched with interest over this past weekend how the cutover was progressing.

There were the usual expected issues associated with such a transition: long check-in lines, slightly delayed flights, and some people losing their seat assignments.  What I found particularly interesting was United's presence and interaction with customers on FlyerTalk, a website dedicated to the exchanging of information  by frequent travelers.

A thread was dedicated specifically to the system cutover where "UA Insider" answered customer questions and provided detailed updates on issues.  In addition, this was a place where sophisticated, qualified customers provided detailed feedback on items that were and were not working.  Here, you had a highly engaged and knowledgeable audience helping to identify issues so they could be resolved, because they cared about the company.  Incredible!

Here is a screenshot with a list of issues and updates provided by United within the forum.




This feedback from the FlyerTalk community is invaluable and much more focused on specific issues than the generic, non specific comments which appeared on United's facebook and twitter feeds.  

Here is a screenshot from FlyerTalk on test feedback provided by loyal customers.

I would've liked to have seen more communication on United's own website on what was or wasn't working, rather than just the generic information.  Below was the update provided.

The vast majority of this work is going well, and we are resolving technical issues that we are identifying during this process.

However, I do appreciate this can be a PR tightrope and the more updates that are provided, the more negative attention may be drawn.  Using FlyerTalk was a way to remain engaged with their most loyal customers through a dedicated, targeted channel.  Thumbs up.

Cheryl Reynolds
College Girl to Working Girl
@CGirl2WGirl